Refund Policy

1. Introduction

At SMMGatePanel, we strive to provide high-quality social media marketing services. This Refund Policy outlines the circumstances under which refunds may be issued. By using our services, you agree to this policy.

2. General Policy

All sales are considered final due to the nature of our services. However, we may issue refunds or credits in specific situations as outlined below.

3. Eligible Situations for Refunds

3.1 Non-Delivery of Service

If an order is not delivered within the specified timeframe and no updates have been provided, a full refund may be issued.

3.2 Partial Delivery

If an order is only partially delivered after 7 days, a refund for the undelivered portion may be issued.

3.3 Service Not Started

If an order remains in "Pending" or "Processing" status for more than 48 hours without progress, you may request a cancellation and refund.

3.4 Technical Errors

If a technical issue on our platform results in an incorrect charge or duplicate payment, a full refund will be issued.

4. Non-Refundable Situations

Refunds will not be issued for the following:

• Orders that have been fully delivered as requested

• User errors, including incorrect username/URL, wrong quantity, or duplicate orders

• Service delays caused by third-party platforms (Instagram, Facebook, TikTok, etc.)

• Drops or refunds from third-party platforms affecting the order

• Service suspensions due to violation of the target platform's terms of service

• Price differences between the time of purchase and current rates

• Orders placed using bonus balance, promotional credits, or coupon codes

5. Refund Process

5.1 How to Request a Refund

To request a refund, please contact support within 7 days of the order date with:

• Order ID(s)

• Detailed reason for the refund request

• Any relevant screenshots or evidence

Contact: support@smmgatepanel.com

5.2 Processing Time

Approved refunds will be processed within 5-10 business days and will be credited back to the original payment method or as account balance, as determined by our support team.

6. Chargebacks

If you initiate a chargeback with your payment provider without first contacting our support team:

• Your account may be suspended or permanently closed

• All pending orders will be cancelled

• Any remaining balance in your account will be forfeited

We reserve the right to dispute chargebacks that are filed in violation of this policy.

7. Account Balance Refunds

If you wish to close your account and withdraw your remaining cash balance (excluding bonus funds):

• A processing fee may apply

• Minimum withdrawal amounts may apply

• Refunds will be issued to the original payment method only

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of any changes.

9. Contact Us

For any questions regarding this Refund Policy, please contact us:

📧 Email: support@smmgatepanel.com
🌐 Website: https://smmgatepanel.com